Refund Terms

At FRANQUELITH, we are committed to ensuring customer satisfaction. This Refund Terms document outlines our policy regarding refunds for products and services purchased through our platform. Please read these terms carefully.

Eligibility for Refunds

• Refund requests must be made within 30 days of purchase.
• Products and services must be unused or undamaged to qualify for a refund.
• Digital products are non-refundable once accessed.

Refund Process

1. Initiate a Request:

   Contact our customer support team at [email protected] with your order details.

2. Review Process:

   Our team will review your request and respond within 5-7 business days.

3. Approval & Refund:

   Once approved, refunds will be processed through the original payment method within 10 business days.

Exclusions

Refunds will not be provided for the following:

• Products purchased on sale or with discounts.
• Customized or personalized items.
• Any services that have already commenced.

Contact Us

If you have any questions or concerns about our refund policy, please reach out to our support team at [email protected], and we will be happy to assist you.

Last updated: October 2023